The Relationship Marketer

The Relationship Marketer Blog has MOVED!!

In keeping with President Obama's theme of "Change", I have moved my web site and blog to WordPress. The new site is live so check it out. For RSS subscribers, just add this link to your RSS reader and you will continue to receive my postings.

The "Obamauguration": Flawless Execution

I am sure most, if not all, of you tuned in to yesterday's inauguration of our 44th President, Barak Obama. In my case, I went to an inauguration party, a first for me. Of course as a marketeer, I paid close attention to the event to see how the new administration managed the "launch" of Obama. Very impressive in so many ways. The use of social media and the continued use of the community built over the past 2 years also very impressive in keeping us all informed and providing a way to provide feedback and figure out how to be/stay involved.

But how many of you have taken a look at the new website that was launched yesterday morning while we were glued to our television sets? Here is the link - The White House. It is very striking how the Obama team makes their sites open and inviting to providing feedback and feeling a part of our government.  The blog is very prominent and already has several posts to get things started. This will be worth watching to see the extent to which people continue and grow their relationship with government in the coming months and years. It will be even more interesting to see how the new administration responds online to the voice of the people through this forum.

On another note, January 20th was a special day for me in another more personal way. Yesterday was my father's birthday. If he were still alive, he would have been 96. I am sure if he were still with me, we would have had a spirited conversation about the inauguration of Obama.

Thanks for listening. I welcome your comments.

Henry

Are B2B Marketers Becoming Obsolete?

This rather provocative title is actually "borrowed" from a series of very insightful BLOG posts by Laura Ramos of Forrester. She just published a great research piece entitled "How to Avoid B2B Marketing Obsolescence". This marks the final piece that started with a series of Forrester BLOG posts by Laura in October 2008 that asked if B2B marketing will become obsolete.

Her final BLOG post yesterday summarizes the research study (in case you want the short version of the research report above). I could not agree with Laura more on her conclusions. Rather than jump on the band wagon with more comments from me, I welcome your feedback on this topic.

I would especially like to hear what approaches you are prioritizing now and what type results you are seeing. You can either post your comments here or shoot me an email.

Thanks for listening (and reading).

My 2009 B2B Marketing Predictions and Priorities

I just spent the morning preparing for this post by reading all the predictions from all of the so-called experts on what will happen in B2B marketing in 2009. The number of BLOG posts and predictions is endless, but taking the time to read them is worthwhile. I listed the best below, but just google "2009 B2B Marketing Predictions" and you can have a field day!

Why read them? Because it provides insights into where the various experts in all aspects of marketing feel things are heading. More importantly, I find that the predictions are more of a precursor to what B2B marketers should be focusing on to succeed in what will easily be the toughest market in my life time.

Rather than take the predictions approach, my list will focus on where B2B marketers should place their bets in 2009. I already weighed in on this topic with Andrew Gaffney in last week’s issue of the DemandGen Report  in an article entitled, “Demand Gen Experts Suggest Shifting Campaign Strategies to Create Prospect Dialog in 2009”. It is clear that marketing budgets are being reigned in as the recession takes hold which creates the challenge of how to do get greater results with less funds and resources. Believe it or not, that goal is not so hard to attain if we are clear on our strategic goals and match our marketing investments accordingly.

So here goes:

1. Demonstrate Thought Leadership – B2B Marketers continue to rely far too much on product promotion over web content and campaigns that emphasize the key issues your buyers are most interested in. In the coming weeks I will write more on exactly what thought leadership is and how it should be constructed and delivered to your target audience. Suffice it to say that your target audience is most interested in hearing from industry experts who share new thinking or ideas around business and technology issues – not product pitches.
2. Emphasize Lead Nurturing Campaigns over Lead Generation – Chances are your marketing database is full of leads generated in the past 12-24 months who showed interest, but were not ready to buy. Over 75% of all leads generated are NOT sales ready. They are in the market, but are in education or issue awareness mode. Well crafted thought leadership content that is delivered through multiple channels (on and offline) and via multiple ways (white papers, webinars, client case studies, BLOGs) will keep you top of mind with your target audience.
3. Think Community, NOT Soap Box -The success of your lead nurturing process lies in how your education process invites your audience to participate in the issues discussion. It is very important to give your audience a way to provide feedback and to read and respond to others in the audience. Time to let go of the illusion of control in your marketing programs and be completely open to what others have to say. This means blogging and implementing a forum for clients to talk about their experiences, both good and bad. This is the best way to learn what your audience values in the way you solve problems for them and for your followers to share their learnings. B2B marketers can learn a lot of B2C retailers in their use of forums and user reviews to drive the buying process and build loyalty.
   
4. Focus on the Process – Analyze your lead generation and qualification process and identify where the process flows to move interested suspects and where it is lacking in converting contacts into sales ready buyers. This requires “thinking” like a buyer rather than a seller and analyzing your various campaigns to ensure that each step in the campaign is supported by relevant and interesting content. Content should be easy to find and access and be totally self-service to avoid making a potential buyer wait for anything. And I emphasize self-service. Buyers want transparency to separate the real experts from the wannabes. This self-analysis requires a lot of testing and follow up to get it right.

Now more than ever, buyers of technology solutions and services are only interested in hearing from and speaking with experts for the problems they are most interested in solving. Without exception, all of companies I deal with have expertise that buyers value. The problem for many is to develop and deliver that expertise to a target audience in a meaningful and differentiating manner to capture that audience’s attention.

Now is NOT the time for knee-jerk reactions where you pull back from marketing programs that clearly deliver results. Phil Lay at The Chasm Group Advisors wrote one of the better pieces on turning the current downturn into an opportunity. Phil states that, “these are times when, to echo Warren Buffet’s famous saying, sound – even contrarian – thinking can guide you to strategy that differentiates your company from its closest competitors, while most of them are still taking refuge in the bunker.”

What I have seen in the past 90 days is many B2B marketers have pulled back and reduced the number of campaigns, while the smart and committed ones have actually increased their lead nurturing campaigns to existing leads. I believe that buyers are trying to figure what they should do more of and less of during the recession to deliver results to their bosses and companies. Now is the time for B2B marketers to ensure they have strong thought leadership content delivered online that emphasizes repeatedly their expertise and how they deliver value in solving their audience’s problems.

I would love to hear your thoughts on this topic and for you to share how you plan to combat the effects of this recession.

Here are links to the top posts on 2009 B2B marketing predictions:

The Big List of 2009 Marketing Predictions

Let the 2009 Trend Lists Grow

Welcome to The Relationship Marketer

Welcome to The Relationship Marketer. As I kickoff this conversation, I hope to share my passions on the topic and to connect with all of you who are dealing with the challenges of B2B marketing in the high tech software industry.

 

Today I start off with my initial piece on the topic of Relationship Marketing in the form of a white paper. I am writing from San Francisco where later today I will be speaking on the topic at the Software Business 2008 conference. I will follow up over the weekend with a short update on my impressions of the conference and key takeaways.

 

Expect me to be asking many questions of you on this topic as I am anxious to hear how you are dealing with the challenges in marketing to B2B buyers, especially with the distressed business climate of the past few months. Stay tuned for more. Thank you for joining me.